Executive Coaching
Quick Scans & Consultancy
Working & Managing Remote
Training Dev. & Delivery
Customer Experience
Learning & Development
Customer Logistics Management
Operations Excellence
Leadership Development
Interim Management
Project/Program Management
(International) Portfolio Management
Practical Change Management
Operations Management
Lean & 6Sigma Implementation
Recruitment & OnBoarding
Executive CoachingAccelerating Growth
Executive Leadership coaching, mixed with mentoring to find the breakthrough/s needed to perform and feel better. Includes a dedicated coaching app that facilitates even more growth in between sessions. Accelerate your growth and happiness.
It’s all about you, you and you!
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Quick Scans & Consultancy
Consultancy and quick scans to quickly focus and improve your organization’s or individual quality and performance. Also various tools for personal and team development. Quick scans for change, transformation, leadership, customer experience, employee engagement, etc.
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Working Remote, Team Building & Well-Being
Short interactive and virtual workshops for learning a few new habits and awareness that increase work productivity and take care of well-being at the same time. Also for people managers on how to conduct on-line meetings and how to build successful teams remotely. Includes adjusting to your organization’s ways of working and remote working tools used. All sessions obviously demonstrate what is to be learned.
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Training Development & Delivery
Developing and delivering training is what we are born for we often say. It all started in the late 80-ies of the previous century as a teacher in electro engineering. Now its all about designing learning around work, make it fit and make it effective and fun at the same time.
Check the product page for more details and your possibilities to tailor the content.
Training Development & Delivery Details
Operations & Customer Experience
Since 2007 we are mapping customer touch points and relate this to an extensive competitor benchmark. Then we focus on all operational elements that impact any of the touch points. We gain very rich data and experience on where, by who and how you can influence your customer experience. NPS scores increase with more than 10% in the first year of implementation. Implementation done in more than 25 countries. We use driver trees and benefits mapping, customer behaviour mapping, sourcing & supply chain analysis and other tools to help develop your organizations key opportunities for boosting customer experience and business success: people (knowledge, skills, competencies, customer specific behaviour), processes and systems.
Operations & Customer Experience Details
Learning & Development Management
L&D became second nature since working in this area from 1987 and working up the ranks to become European Head of Learning & Development in TNT Express in 1995. After some operational executive jobs, headed TNT Express’ Global Operations L&D Team, overseeing learning solutions and performance for over 120,000 operational staff in 65 countries, as well as the strategic business partners in 150 more countries. Beside traveling and multi-cultural learning for myself, this also founded this current service offering, critically monitor your L&D department, processes and outcomes, to see where optimization can be accomplished and how. Also quick scans to get started quickly and interim management if needed/desired.
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Attracting Talent, Recruitment, Onboarding
Recruitment has changed dramatically over the years. It is no longer only about finding capabilities needed today, although it is still part of it. It is first and for all about understanding what talents are looking for, what attracts them and what makes them tick.
It is also about future outlook, career paths and balance. Balance of time, workload, and also ambition and reward.
Tap in to my extensive network of 4000+ linkedin connections and my extensive network in corporates around the globe.
Next to talent identification and recruitment, I have extensive experience with modern onboarding programs. How to reduce the time to competence, make best use of experiences brought in with the new candidates and how to ensure a blended onboarding approach to quickly integrate newly employed people in teams and organizations.
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Customer Logistics Development & Management
In 2017-18 I have supported the set-up of a global customer logistics management team. The team, responsible for the top 50 global accounts of TNT Express, consisted of global account manager who solved problems on behalf of their customer, in those cases where TNT was involved.
Problems varied from simple process flaws, data incompleteness to highly complex logistical problems in the end-to-end supply chain including 3rd parties, subcontractors and agents.
Solutions were created by assembling multi-functional teams including representatives from the customer, suppliers and 3rd parties, as well as lean/6sigma (master) black belts and senior management if needed. Often problems were solved via extensive data analysis and hypothesis approaches, the use of extensive tooling and sometimes even proof of concept types of approaches.
Customer Logistics Management information
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